What does the city do with seriously delinquent accounts?

After 90 days, delinquent accounts will be turned over to the City Attorney and/or a collection agency for collection and reported to credit bureaus utilized by the city.

Delinquent accounts that remain connected due to hardships are examined on a case-by-case basis, but in all circumstances, customers must make regular payments toward the balance, show proof of hardship, and show good faith effort to resolve the account. Hardship includes a serious injury or illness of the primary or secondary applicant, death in the immediate family, natural disaster, or bankruptcy. Hardship claims do not guarantee continuation of service.

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1. What time does City Hall close?
2. How do I open an account with the City of Llano?
3. Can I make changes in my service?
4. What happens if I voluntarily terminate my service?
5. What does the city do with seriously delinquent accounts?
6. Where can I find an application for a service tap?
7. How do I get a roll off container?
8. Who do I call about an interruption in my electric service?
9. Who do I call if my garbage has not been picked up?
10. When is my utility bill due?
11. What happens if my payment is late?
12. Do you accept payments other than cash?